RESERVATION POLICIES

 

Contact the owners of Lake Whitney Marina if you have any questions or need additional information. This is not intended to be a complete list of policies about staying at Lake Whitney Marina @ Juniper Cove. Policies are subject to change.

 

Last Updated: 10/12/2020

 

 

How to book Inquiries Credit card holder Deposit Payments Cancellations No shows Changes Refunds Rates Discounts Assignments Arrival Check-in Registration Check-out Departure Extending your stay

Visitors Occupancy Vehicles Vessels Pets No smoking/tobacco Purpose and use of campground Length of stay Minimum age Holidays Seasons Days of the week Credit cards Comments & concerns

 

 

 

HOW TO BOOK

1. Advance reservations are required for all cabins, campsites, and rental RVs. Reservations are accepted only by telephone. Call us at (254) 694-3129. The phone is answered seven days a week, 8AM-5PM CT.

2. A reservation is for one cabin, campsite, or rental RV. An advance payment (deposit) by credit card is due with each reservation you make. We cannot "hold" cabins, campsites, or rental RVs for individuals or groups. We do not accept walk-ins.

3. Your credit card will be charged between the time of booking and before you arrive on the property. It's your responsibility to make sure the credit card payment went through successfully. If it's successful, then you have a confirmed reservation to stay with us. If the credit card charge is denied or fails to go through for any reason, then you do not have a reservation to stay with us.

4. Reservations are accepted on a first-come, first-serve basis. We accept reservations up to a year in advance. We recommend booking at least three days in advance for cabins, campsites, and rental RVs during the year. For major holidays, book cabins and campsites up to a year in advance. For groups, book cabins and campsites once you have a list of occupants and payment methods finalized.

 

 

INQUIRIES

If you have questions about an existing reservation, speak directly with the owners of Lake Whitney Marina. Details about a reservation are disclosed to the credit card holder only.

 

 

CREDIT CARD HOLDER

1. Only the credit card holder may authorize any changes, cancellations, or additional charges to a reservation.

2. The credit card holder is responsible for paying for overnight accommodations and any other fees associated with the reservation, or incurred during the stay. This may include early arrivals, early check-ins, rule or policy violations, damage to property, missing inventory, pet fees, late check-outs, late departures, extra vehicles, excessive use of electricity or water, trash bag removal, pet waste pickup, overnight dockage (if applicable), or departing the property with a cabin, rental RV, or campsite area that is not returned in the same condition at check-out as check-in.

 

 

DEPOSIT

1. A deposit is charged to the credit card provided to us at the time of booking.

2. A "deposit" is in the amount of the first night's stay plus applicable taxes and fees for the type of accommodation you reserved.

 

 

PAYMENTS

1. Payment for all nights booked along with any outstanding balances must be paid in full upon arrival on the property AND prior to entering the campground; occupying a campsite or rental RV or cabin; receiving a cabin or rental RV key; or accessing or using facilities and services at Lake Whitney Marina.

2. We do not split bills.

3. Payments for any facilities, services, or items purchased at the marina are due immediately. Pay as you go. We do not run tabs or accept storage charges. No partial payments or IOUs permitted. Failure to pay for accessing or using any facilities or services at Lake Whitney Marina is considered theft of service, according to Texas Penal Code 31.04.

 

 

CANCELLATIONS

1. Requests to cancel reservations are accepted by telephone only and during normal business hours.

2. Reservations must be cancelled at least 21 days prior to your check-in date to avoid forfeiture of your deposit and any other payments made. Deposits are non-transferable.

3. HOLIDAYS: All deposits and any advance payments for holiday reservations are non-refundable. Any holiday reservation not cancelled at least 30 days prior to the check-in date will result in a charge for the entire stay.

 

 

NO SHOWS

Failure to cancel a reservation and occupy the booked cabin/campsite/rental RV on the check-in date will result in a charge to your credit card for the entire stay.

 

 

CHANGES

1. Call Lake Whitney Marina during business hours with requests to modify a reservation. Changes may result in higher rates or additional fees and charges.

2. Requests to modify a reservation BEFORE the date of arrival is not guaranteed and subject to availability.

3. A reservation cannot be modified AFTER you have checked in. The length of stay for a reservation is specified up front and cannot be changed during your stay. No refunds or credits issued for early departures. 

4. Only the credit card holder with the reservation may authorize changes to the reservation or charges to the credit card.

5. HOLIDAYS - Holiday reservations cannot be modified; refer to the cancellation policy.

 

 

REFUNDS

1. Refunds are not issued for any reason including, but not limited to, early departures, weather conditions, no shows, current lake levels, buyer's remorse, rule or policy violations, ejection from the property, service interruptions, maintenance issues, mechanical problems with vessels, work or job-related reasons, third-party activities or events, Acts of God, or any unforeseen events.

2. We do not offer credits or partial refunds.

 

 

RATES

1. Call Lake Whitney Marina during business hours for current rates and availability.

2. Rates are based on the specific cabin, campsite, or RV rental trailer you book. Refer to the detailed description about a cabin, campsite, or rental RV to see what's included and what to bring with you. Rates vary and they are subject to change without notice. Taxes and fees are subject to change without notice.

3. Outdated information may appear online or in print without notice of any change; it is not intended to be a final quote. Management retains the right to refuse or cancel any reservation with incorrect pricing or inaccurate information provided due to typographical error or for some other reason.

4. The rate is based on accessing and using the one cabin, campsite, or rental RV you reserved. The rate does not include access or use of additional cabins, sites, or rental RVs on the property.

5. Unauthorized access or use or services, or occupancy of other cabins, campsites, or rental RVs that you did not reserve and pay for in advance is theft of service, according to Texas Penal Code 31.04. Violators are subject to immediate ejection from the property without refund.

6. The type of rate that you are charged is based on the total nights of your stay specified at the time of booking. Reservations cannot be changed or cancelled after check-in. Rates for cabins and campsites can vary based on your length of stay.The default is being charged a rate that is per night. To qualify for a weekly or monthly rate, you must make a reservation with a length of stay for 7 days or 30 days. Payment for each stay is due in full at the time of booking and must be paid in advance to quality for the weekly or monthly rate. No refunds for early departures.

7. Rates for overnight accommodations do not include any type of storage of vessels, trailers, or paddlecraft at Lake Whitney Marina. It does not include access or use of boat docks, wet slips, or dry storage. Refer to overnight dockage.

8. Rates for overnight accommodations do not include storing any personal or business property at the cabin, campsite, or elsewhere on the property during your stay, such as golf carts, ATVs, materials, tools, equipment, cargo trailers, furniture, vessels, paddlecraft, trailers, vehicles, etc.

9. We do not price match any rates or fees that are offered by nearby hotels, motels, resorts, short-term vacation rentals, or RV parks. Lake Whitney Marina @ Juniper Cove is unique in that we are a full-service marina and offer direct lake access, two boat ramps, gasoline, a floating ship's store, ice, beer, bait, lakefront daily parking, boat docks with covered slips up to 50', on-site storage, and that we sit on sixty acres and two miles of shoreline of government land. We offer registered guests a unique set of amenities. We offer multiple types of accommodations with different rates.

 

 

DISCOUNTS

1. To qualify for a weekly or monthly rate, you must book and pay for all nights up front and in full.

2. We do not accept coupons, membership cards, or passes of any kind.

 

 

CABIN & CAMPSITE ASSIGNMENTS

1. All cabins, campsites, and rental RVs are assigned at the time of booking and before you arrive on the property. No open camping. Individuals cannot move to another campsite or cabin without prior authorization from management.

2. Only access, occupy, and use the campsite or cabin you reserved and paid in full for up front. If you need additional space after you have checked in, contact the marina's owners directly. Additional space is not guaranteed. Available cabins or campsites may be located in a different area or another loop. A change in cabin, campsite, or rental RV may result in a higher rate. Occupying any campsites or cabins, or accessing or using services or hookups at other campsites or cabins that you have not paid for in advance is theft of service, according to Texas Penal Code 31.04. Violators are subject to immediate ejection from the property without refund. Violators are subject to being reported to law enforcement.

 

 

ARRIVAL

1. Plan on arriving at Lake Whitney Marina on or after check-in time.

2. Street legal, registered automobiles and motorcycles may enter and be operated on the property by licensed drivers. Refer to types of vehicles allowed to enter and operate on the property.

3. No one may enter or operate on the property any mini-bikes, go carts, golf carts, ATVs, or UTVs.

4. No one may enter the property on foot, bicycle, or horse.

 

 

CHECK-IN

1. CHECK-IN TIME - Check-in for cabins, campsites, and rental RVs is 3:00PM.

2. A valid driver's license must be presented at check-in time along with the credit card used for the reservation. The information on the driver's license must match both the name listed on the reservation (the primary occupant) and the name that appears on the credit card. This individual must be the first person to arrive on the property. Keys to cabins and rental RVs are issued only to the card holder.

3. All nights of your stay and outstanding balances must be paid in full before entering the campground area or loops.

4. EARLY CHECK-IN - Call in advance if you plan on arriving on the property before check-in time. There is no guarantee a cabin, campsite, or rental RV will be ready before 3:00PM due to housekeeping, groundskeeping, and routine maintenance. There is an additional charge for an early check-in.

5. LATE CHECK-IN - Call in advance for instructions if you plan on arriving after normal business hours.

6. Cabins and campsites must be in the same condition at check-in and check-out to avoid an additional charge. The credit card holder is responsible for any property damage along with additional fees.

 

 

REGISTRATION

1. Individuals must register with Lake Whitney Marina before entering the campground area or loops, occupying cabins or campsites, or accessing or using any facilities in the campground or marina.

2. To register and check-in with Lake Whitney Marina, go to the floating store dock and enter the ship's store. Verify the information provided in the reservation about total occupants, vehicles, vessels, pets, and any visitors.

3. Only the individuals that have the reservation and who have registered with Lake Whitney Marina may access, use, or occupy the rented cabin, campsite, or rental RV. Cabins, campsites, rental RVs, and other camping units may not be occupied or used by another individual. The cabin/campsite license agreement is non-transferable.

4. The operator of each vehicle with the reservation needs to register with Lake Whitney Marina inside the ship's store when they first arrive on the property. A unique vehicle tag is issued to the operator and it must be on display at all times while on the property. One tag per vehicle. This vehicle tag is valid on the day of check-in (3:00 PM) through the day of check-out (12:00PM). Vehicle tags are non-transferable. Vehicle tags are not distributed in advance of someone's arrival.

5. The individual with the reservation must be listed as the registered owner of the vessel, according to TPWD vessel ownership online query, to be eligible for dockage at Lake Whitney Marina. Overnight dockage space is an amenity available to registered guests only. A vessel is assigned a space by the owners of Lake Whitney Marina after they have checked in at the ship's store. Dockage space is subject to availability. There is a fee charged per vessel for any dockage. View overnight dockage.

 

 

CHECK-OUT

1. Check-out time for cabins, campsites, and rental RVs is before 12:00PM. Keys to cabins and rental RVs need to be returned to the ship's store by check-out time to avoid an additional charge.

2. There is an additional fee charged to check out of a cabin, campsite, or rental RV past 12:00PM.

3. Cabins and campsites must be in the same condition at check-out and check-in to avoid an additional charge.

 

 

DEPARTURE

1. Individuals, vehicles, trailers, and camping units must depart the campground and parking areas no later than check-out time. This also applies to registered guests' vessels and any dockage spaces rented overnight.

2. No refunds or credits for early departures.

 

 

EXTENDING YOUR STAY

1. If you are scheduled to depart on a certain day and make arrangements to stay additional nights on the property, be sure to sign the necessary reservation tickets inside the ship's store as soon as possible. This is considered a new reservation and all nights must be paid in full up front.

2. Rates are subject to change. For instance, after a one week's stay at the weekly rate, you will be charged whatever the current rate is of the next stay. If you stay two additional nights, you will be charged for two nights at the nightly rate. After staying with us for a month and paying the month's rate, you would be charged for two nights at the nightly rate.

3. There is no guarantee that you will be able to stay in the same cabin, campsite, or rental RV if you extend your stay with us. Confirmed reservations already in the system take priority.

4. f you extend your stay, please note rates are subject to change.

 

 

VISITORS

1. While you're a registered guest of Lake Whitney Marina, any individuals you invite to the property during your stay are required to pay a fee each day they visit here. This fee applies to immediate family members, relatives, friends, co-workers, and associates. Your visitors are responsible for registering with Lake Whitney Marina upon arrival each day.

2. Your visitors are permitted on the property from dawn to dusk only. They are not permitted to stay overnight in the cabin, campsite, or rental RV you reserved.

3. Any registered guest amenities, such as boat ramp access, daily entry to the property, or overnight dockage (boat slip rental) are for registered guest use only. They do not apply, include, or transfer to other individuals, their vehicles, or their vessels.

 

 

OCCUPANCY

1. The total number of occupants includes all children and adults.

2. There is a maximum number of occupants allowed with each cabin, campsite, or rental RV reservation. This refers to the number of registered guests associated with the reservation. It excludes visitors. Visitors and registered guests are counted separately. You may access, use, and occupy only the cabins, campsites, or rental RVs you booked and paid for in advance. If you need additional space or services during your stay, contact the owners of Lake Whitney Marina first.

3. Exceeding the maximum occupancy allowed at a campsite, cabin, or rental RV; occupying additional sites with personal property or vehicles or boat trailers; or using services or hookups at another site or cabin may result in immediate ejection from the property without a refund.

 

 

VEHICLES

1. There is a maximum number of vehicles the individuals with the reservation may bring on the property. Refer to the individual cabin, rental RV, or campsite listing for occupancy and vehicle limits. Registered guests that exceed this amount will be charged an additional fee.

2. CAMPSITE PARKING - Motorhomes and any other vehicles towing camping units must back in from the main roadway into their assigned campsite with hookups facing the rear driver's side. All campsites are back-in spaces only. Park vehicles at your assigned site only or in the store parking lot.

3. CABIN PARKING - Park vehicles in front of cabins. Do not obstruct roadways around cabins. They must remain clear for emergency vehicle access. No parking in rear of any cabin. Do not move any parking barriers, boards, or blocks surrounding any cabin.

4. Individuals may operate vehicles on roadways only and must abide by posted signs. Do not drive across open areas or through any campsites to access your reserved campsite, cabin, or rental RV, or for the purpose of taking a shortcut. The operator of a vehicle is responsible for any property damage.

5. There is not any guarantee space will be available to park a vehicle at the cabin, campsite, or rental RV you reserved. No parking allowed at unoccupied or vacant campsites. Overflow parking for vehicles and boat trailers is located in the store parking lot.

 

 

VESSELS

1. You must be the registered owner of any vessel you bring on the property. Vessels must be seaworthy, in good to new condition, registered with TPWD, and comply with federal and state rules and regulations. Vessels must remain free of trash and clutter. No commercial use of vessels allowed.

2. Vessels must be operated in a safe manner and observe NO WAKE buoys. Violators are subject to being ejected from the property without refund.

3. Vessels shall NOT be moored, beached, or left unattended on the shoreline, near boat ramps, in the water rec area, or at the store dock at any time during your stay.

4. All docks and dockage spaces are owned by Lake Whitney Marina. No trespassing on any docks or in any dockage spaces without prior written authorization from the owners.

5. Rates for cabins, campsites, and RV rental trailers do NOT include any type of dockage or storage for vessels, trailers, or paddlecraft your may bring onto the property during your stay. Refer to eligibility requirements for overnight dockage. If you are interested in long-term boat or trailer storage, speak directly with the owners of Lake Whitney Marina for insurance requirements, availability, and rates.

6. There is not any guarantee there will be space to park a boat, jet ski, or trailer at a cabin, campsite, or rental RV. No parking allowed at unoccupied or vacant campsites. Overflow parking for vehicles and boat trailers is located in the store parking lot.

 

 

PETS

1. Due to insurance requirements, each pet must be individually approved by the owners of Lake Whitney Marina before being allowed on the property. Limitations and restrictions apply. View pet rules, which apply to any pet brought onto the property.

2. Some cabins are pet friendly. There is a one-time, non-refundable pet fee charged to the credit card if a pet is approved to be on the property and either enter or occupy the cabin. The fee is for the pet being inside one cabin only.

3. The pet fee is not a deposit. The fee does not cover additional cleaning required, waste pickup, or damages.

 

 

TOBACCO / NO SMOKING

1. AREAS - All cabins, porches, rental RVs, showers, restrooms, buildings, boat storage areas, fuel storage areas, fueling areas, boat docks are NO SMOKING. Boat storage areas include boat docks, the store dock, wet slips, and dry storage. No vaping or electronic cigarettes. No other tobacco products may be used in these areas.

2. VIOLATIONS - Additional fees and charges may be assessed for rule or policy violations, such as littering or smoking in prohibited areas. Individuals will be responsible for any damages, deep cleaning, odors, and/or restoration of these areas or property to a non-smoking/tobacco-free condition.

 

 

PURPOSE AND USE OF CAMPGROUND AREA

1. The campground area and loops are to be used as overnight accommodations for registered guests.

2. Cabins and campsites cannot be reserved by any individual for day use activities or to host large gatherings, parties, multiple day visitors, overnight guests, events, or meetings.

3. The campground area and loops cannot be used for washing, or rinsing with water, any personal vessels, vehicles, camping units, or equipment. Items must be taken off-site. There is a car wash facility near downtown Whitney.

4. The campground area and loops cannot be used to perform major repairs, minor repairs, or routine maintenance of vessels, vehicles, or camping units. Any trailers, vessels, vehicles, or camping units that are not operational must be removed from the property immediately.

5. The campground area and loops cannot be used for cleaning fish. No fish cleaning allowed on the property, except in the designated area. Call us for information about where you may fish or clean your catch during your stay. No personal fish cleaning stations, tables, sinks, or buckets may be brought or stored on the property.

6. The campsites are to be occupied by one camping unit. The sites along with other areas in the campground cannot be used to store other items, such as boat, jet skis, or trailers; paddlecraft; towables, floats, or inflatables; tools or equipment; cargo trailers; hunting or fishing gear; cords of firewood; commercial vehicles or equipment; household furniture; refrigerators or freezers; garden or patio furniture; swings; hammocks; storage containers; large smokers or cooking equipment; extra vehicles; or portable fuel containers.  Ask us about overnight dockage and dry storage availability for vessels and trailers. There are local self-storage facilities near downtown Whitney.

7. The campground area and loops cannot be used as a place to perform job-related or personal projects that involve building, painting, spray painting, adhesives, woodworking, hot work, etc. These activities must be performed off-site.

8. The campground area or other parts of the property cannot be used to advertise or for conducting business. No advertising or soliciting allowed. No commercial activities. No signs may be on display on the property, including FOR SALE, FOR RENT, or FOR LEASE. Refer to Title 36.

 

 

LENGTH OF STAY

1. TEMPORARY - Registered guests staying in cabins, campsites, and rental RVs at Lake Whitney Marina are transients with a temporary license to stay on the property in overnight accommodations. Licenses can be revoked at any time. No permanent residences allowed. This is not a tenant-landlord relationship.

2. MAXIMUM STAY - We're located on government land and there is a maximum number of consecutive nights one may stay in a cabin, campsite, or rental RV. The maximum length of stay is 14 consecutive days. No seasonal or long-term stays.

3. MINIMUM STAY - A minimum of two nights is required for all cabins, campsites, and rental RVs.

4. HOLIDAYS - On holidays, there is a three night minimum stay required for all cabins, campsites, and rental RVs.

 

 

MINIMUM AGE

Renting a cabin, campsite, or RV rental trailer is a contract with Lake Whitney Marina. The individual making the reservation must be of legal age to enter a binding agreement. Individuals must be at least 18 years old to reserve a campsite. Individuals must be at least 21 years old to reserve a cabin or rental RV. A valid driver's license must be presented when you check in and register.

 

 

HOLIDAYS

Spring Break, Memorial Day, Independence Day, and Labor Day

 

 

SEASONS

Lake Whitney Marina @ Juniper Cove operates year-round. "Spring & Summer Season" is March through September. "Fall & Winter Season" is October through February.

 

 

DAYS OF THE WEEK

"Weekdays" are Sunday, Monday, Tuesday, Wednesday, and Thursday. "Weekends" are Friday and Saturday.

 

 

ACCEPTED CREDIT CARDS

Lake Whitney Marina accepts American Express, Discover, Master Card, and Visa.

 

 

COMMENTS & CONCERNS

Contact the owners of the marina directly if you have any comments, concerns, questions, or problems. Please speak with them as soon as possible about any problems or issues, and prior to exiting the property.